Romanian Outreach Support Association (“ROSA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial legislation where applicable.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your personal information when you visit our website or interact with our programs and services.
1. Information We Collect
We may collect the following categories of personal information:
- Contact information — such as your name, email address, phone number, and mailing address when you submit our contact form, register for programs, volunteer, or subscribe to updates.
- Communication content — messages you send us, including the subject and body of inquiries.
- Donation and volunteer information — where applicable, details needed to process contributions, issue tax receipts, or coordinate volunteer activities.
- Technical information — such as IP address, browser type, device information, and pages visited, collected through cookies and similar technologies as described in our Cookie Policy.
We collect personal information only where we have a lawful basis to do so, such as your consent, our legitimate interests in operating our organization, or compliance with legal obligations.
2. How We Use Your Information
We use personal information to:
- Respond to inquiries and provide community, settlement, and support services;
- Process donations, volunteer applications, and program registrations;
- Send newsletters, event updates, and other communications you have requested or consented to receive;
- Improve our website, programs, and outreach efforts;
- Maintain security, prevent fraud, and comply with legal and regulatory requirements.
3. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers — such as email, hosting, payment, or analytics providers who process data on our behalf under contractual safeguards;
- Partner organizations — where necessary to deliver programs you participate in, and only with appropriate notice or consent;
- Legal authorities — when required by law, court order, or to protect the rights, safety, and property of ROSA, our community, or others.
4. Cookies and Tracking
Our website uses cookies and similar technologies. For details on the types of cookies we use and how to manage your preferences, please review our Cookie Policy.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact form submissions and correspondence are typically retained for operational and record-keeping purposes.
6. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
7. Your Rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Withdraw consent where processing is based on consent;
- Request deletion of personal information, subject to legal exceptions;
- Lodge a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.
To exercise these rights, contact us using the details below.
8. Children’s Privacy
Our website and general services are not directed to children under 13. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe we have collected information from a child in error, please contact us.
9. Third-Party Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was last revised. Material changes will be posted on this website.
11. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:
Romanian Outreach Support Association
Email: info@rosaassociation.org
Phone: 604-725-7404